DISHIVO CRM · DISHIVO Marketplace
Customers & Marketplace
Known customers
420
First-party profiles
Repeat rate
99.8%
2+ orders
Gold & Platinum
15
Silver 252 · Bronze 153
At risk
1
Win-back eligible
RFM segments & playbooks
Champions94
Invite to VIP tier, early access to new brands, ask for reviews.
Loyal265
Cross-sell sister brands from the same kitchen.
Promising55
Second-order incentive within 7 days.
New5
Welcome series and first-repeat discount.
At risk1
Personalised win-back offer on their favourite item.
Hibernating0
Low-cost reactivation message; suppress if no response.
Top customers by lifetime value
| Customer | Orders | LTV | Points |
|---|---|---|---|
| Customer 1 AR · opted in | 142 | AED 10,507.00 | 10,507 |
| Customer 2 AR · opted in | 62 | AED 4,201.00 | 4,201 |
| Customer 6 EN · opted in | 43 | AED 3,908.00 | 3,908 |
| Customer 3 AR · opted in | 45 | AED 3,533.00 | 3,533 |
| Customer 4 EN · no marketing | 45 | AED 3,306.00 | 3,306 |
Marketplace
service
Menu photography & brand kit
★ 4.9 · 64 reviews · score 97.9
service Sponsored
Trade licence & food permit setup
★ 4.5 · 47 reviews · score 95.3
kitchen
JLT Dark Kitchen — Unit 7
★ 4.8 · 112 reviews · score 97.7
brand
Ember & Bun
★ 4.7 · 860 reviews · score 97.5
supplier
Desert Prime Meats
★ 4.7 · 203 reviews · score 97.2
brand
Saffron Bowl
★ 4.6 · 512 reviews · score 96.7